Refund policy

Thank you for shopping with Elvorac. We are committed to providing high-quality Kitchen, Home & Garden products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return in accordance with this Return & Refund Policy.

1. Return Period

You may request a return within 14 days from the date your order is delivered.

2. Return Eligibility

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include all original accessories, manuals, labels and components.
Be accompanied by proof of purchase or your order number.

3. Non-Returnable Items

The following items are generally not eligible for return unless they are faulty, damaged upon arrival or supplied incorrectly:

Personalised or custom-made products.
Products showing signs of use, misuse or accidental damage.
Items returned after the 14-day return period.
Opened hygiene or personal care products where returns are restricted for health and safety reasons.

4. How to Request a Return

Please contact our Customer Support Team before returning any item. Include your order number together with the reason for your return. We will provide instructions explaining how to complete your return.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the returned item is faulty, damaged during delivery or an incorrect item was supplied by Elvorac.

6. Inspection of Returned Items

Every returned item is inspected after arrival. Once the inspection has been completed and your return has been approved, your refund will be processed.

7. Refunds

Approved refunds are issued to your original payment method within 7 business days after the returned item has been received and successfully inspected.

Your payment provider or bank may require additional processing time before the refunded amount appears in your account.

8. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive an incorrect item, please contact our Customer Support Team as soon as possible after delivery. We will investigate the matter and arrange an appropriate replacement, exchange or refund where applicable.